{"id":73908,"date":"2023-06-27T09:23:48","date_gmt":"2023-06-27T02:23:48","guid":{"rendered":"https:\/\/tcvn.gov.vn\/?p=73908"},"modified":"2023-06-27T09:25:26","modified_gmt":"2023-06-27T02:25:26","slug":"danh-gia-va-tu-danh-gia-trong-he-thong-quan-ly","status":"publish","type":"post","link":"https:\/\/tcvn.gov.vn\/danh-gia-va-tu-danh-gia-trong-he-thong-quan-ly\/27\/06\/2023\/","title":{"rendered":"\u0110\u00e1nh gi\u00e1 v\u00e0 t\u1ef1 \u0111\u00e1nh gi\u00e1 trong h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd"},"content":{"rendered":"\n

Ng\u00e0y nay, ho\u1ea1t \u0111\u1ed9ng \u0111\u00e1nh gi\u00e1 c\u00f3 vai tr\u00f2 v\u00e0 \u00fd ngh\u0129a quan tr\u1ecdng trong m\u1ecdi l\u0129nh v\u1ef1c c\u1ee7a \u0111\u1eddi s\u1ed1ng kinh t\u1ebf – x\u00e3 h\u1ed9i. M\u1ed7i m\u1ed9t l\u0129nh v\u1ef1c kh\u00e1c nhau \u0111\u1ec1u c\u00f3 nh\u1eefng c\u00e1ch th\u1ee9c v\u00e0 ti\u00eau chu\u1ea9n \u0111\u00e1nh gi\u00e1 kh\u00e1c nhau. Vi\u1ec7c \u0111\u00e1nh gi\u00e1 v\u00e0 t\u1ef1 \u0111\u00e1nh gi\u00e1 h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd (HTQL) l\u00e0 m\u1ed9t y\u00eau c\u1ea7u b\u1eaft bu\u1ed9c nh\u1eb1m \u0111\u1ea3m b\u1ea3o cho c\u00e1c HTQL \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng, duy tr\u00ec hi\u1ec7u qu\u1ea3, c\u1ea3i ti\u1ebfn, \u0111\u1ed5i m\u1edbi li\u00ean t\u1ee5c, \u0111\u1ecbnh h\u01b0\u1edbng cho c\u00e1c t\u1ed5 ch\u1ee9c, doanh nghi\u1ec7p h\u01b0\u1edbng t\u1edbi s\u1ef1 ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng.<\/strong><\/p>\n\n\n

Vai tr\u00f2 c\u1ee7a \u0111\u00e1nh gi\u00e1 trong h\u1ec7 HTQL<\/strong><\/p>\n

Khi tri\u1ec3n khai x\u00e2y d\u1ef1ng v\u00e0 \u00e1p d\u1ee5ng b\u1ea5t k\u1ef3 m\u1ed9t hay nhi\u1ec1u HTQL, c\u00f4ng c\u1ee5 c\u1ea3i ti\u1ebfn th\u00ec doanh nghi\u1ec7p ph\u1ea3i c\u00f3 c\u00e1ch th\u1ee9c \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh t\u00ednh hi\u1ec7u l\u1ef1c v\u00e0 hi\u1ec7u qu\u1ea3 c\u1ee7a vi\u1ec7c \u00e1p d\u1ee5ng n\u00e0y. Theo TCVN ISO 19011:2018 v\u1ec1 H\u01b0\u1edbng d\u1eabn \u0111\u00e1nh gi\u00e1 HTQL, \u0111\u00e1nh gi\u00e1 l\u00e0 qu\u00e1 tr\u00ecnh c\u00f3 h\u1ec7 th\u1ed1ng, \u0111\u1ed9c l\u1eadp v\u00e0 \u0111\u01b0\u1ee3c l\u1eadp th\u00e0nh v\u0103n b\u1ea3n \u0111\u1ec3 thu \u0111\u01b0\u1ee3c b\u1eb1ng ch\u1ee9ng kh\u00e1ch quan v\u00e0 xem x\u00e9t \u0111\u00e1nh gi\u00e1 ch\u00fang m\u1ed9t c\u00e1ch kh\u00e1ch quan nh\u1eb1m x\u00e1c \u0111\u1ecbnh m\u1ee9c \u0111\u1ed9 th\u1ef1c hi\u1ec7n c\u00e1c chu\u1ea9n m\u1ef1c \u0111\u00e1nh gi\u00e1 [1].<\/p>\n

M\u1ed9t cu\u1ed9c \u0111\u00e1nh gi\u00e1 c\u00f3 th\u1ec3 di\u1ec5n ra theo c\u00e1c h\u00ecnh th\u1ee9c sau (b\u1ea3ng 1): i) \u0111\u00e1nh gi\u00e1 n\u1ed9i b\u1ed9 hay t\u1ef1 \u0111\u00e1nh gi\u00e1 (b\u00ean th\u1ee9 nh\u1ea5t); ii) \u0111\u00e1nh gi\u00e1 b\u00ean ngo\u00e0i (b\u00ean th\u1ee9 hai ho\u1eb7c th\u1ee9 ba); iii) \u0111\u00e1nh gi\u00e1 k\u1ebft h\u1ee3p ho\u1eb7c \u0111\u1ed3ng \u0111\u00e1nh gi\u00e1.<\/p>\n

B\u1ea3ng 1. C\u00e1c lo\u1ea1i h\u00ecnh \u0111\u00e1nh gi\u00e1\u00a0<\/strong>[2].<\/strong><\/p>\n

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M\u1ed9t cu\u1ed9c \u0111\u00e1nh gi\u00e1 c\u00f3 th\u1ec3\u00a0\u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n theo m\u1ed9t lo\u1ea1t c\u00e1c chu\u1ea9n m\u1ef1c \u0111\u00e1nh gi\u00e1, ri\u00eang bi\u1ec7t ho\u1eb7c k\u1ebft h\u1ee3p v\u00e0 bao g\u1ed3m nh\u01b0ng kh\u00f4ng gi\u1edbi h\u1ea1n\u00a0\u1edf nh\u1eefng n\u1ed9i dung nh\u01b0: c\u00e1c y\u00eau c\u1ea7u \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh trong m\u1ed9t hay nhi\u1ec1u ti\u00eau chu\u1ea9n v\u1ec1 HTQL; c\u00e1c ch\u00ednh s\u00e1ch v\u00e0 y\u00eau c\u1ea7u theo quy \u0111\u1ecbnh c\u1ee7a c\u00e1c b\u00ean quan t\u00e2m c\u00f3\u00a0li\u00ean quan; c\u00e1c y\u00eau c\u1ea7u lu\u1eadt \u0111\u1ecbnh v\u00e0 ch\u1ebf \u0111\u1ecbnh; m\u1ed9t hay nhi\u1ec1u qu\u00e1 tr\u00ecnh c\u1ee7a HTQL \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh b\u1edfi t\u1ed5 ch\u1ee9c ho\u1eb7c c\u00e1c b\u00ean kh\u00e1c; c\u00e1c k\u1ebf ho\u1ea1ch HTQL li\u00ean quan \u0111\u1ebfn vi\u1ec7c cung c\u1ea5p c\u00e1c \u0111\u1ea7u ra c\u1ee5 th\u1ec3 c\u1ee7a m\u1ed9t HTQL; m\u1ed9t m\u00f4 h\u00ecnh xu\u1ea5t s\u1eafc \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng nh\u01b0 m\u1ed9t chu\u1ea9n \u0111\u1ed1i s\u00e1nh m\u00e0 doanh nghi\u1ec7p l\u1ef1a ch\u1ecdn l\u00e0m m\u1ee5c ti\u00eau c\u1ea3i ti\u1ebfn v\u00e0 h\u1ecdc h\u1ecfi (v\u00ed d\u1ee5 nh\u01b0 qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n, m\u00f4 h\u00ecnh ho\u1ea1t \u0111\u1ed9ng xu\u1ea5t s\u1eafc, gi\u1ea3i th\u01b0\u1edfng ch\u1ea5t l\u01b0\u1ee3ng qu\u1ed1c gia, gi\u1ea3i th\u01b0\u1edfng ch\u1ea5t l\u01b0\u1ee3ng khu v\u1ef1c v\u00e0 qu\u1ed1c t\u1ebf\u2026).<\/p>\n

V\u1edbi m\u1ee5c ti\u00eau c\u1ea3i ti\u1ebfn, \u0111\u1ed5i m\u1edbi nh\u1eb1m n\u00e2ng cao hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng v\u00e0 n\u0103ng l\u1ef1c c\u1ea1nh tranh cho c\u00e1c doanh nghi\u1ec7p nh\u1ecf v\u00e0 v\u1eeba, vi\u1ec7c \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 HTQL c\u1ee7a doanh nghi\u1ec7p \u00a0\u0111ang tr\u1edf th\u00e0nh m\u1ed9t c\u00f4ng c\u1ee5, m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p ng\u00e0y c\u00e0ng quan tr\u1ecdng. C\u00e1c l\u1ee3i \u00edch c\u1ee7a \u0111\u00e1nh gi\u00e1 bao g\u1ed3m:<\/p>\n

\u0110\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c:<\/em>\u00a0gi\u00fap \u0111o l\u01b0\u1eddng hi\u1ec7u qu\u1ea3 c\u1ee7a c\u00e1c ho\u1ea1t \u0111\u1ed9ng v\u00e0 quy\u1ebft \u0111\u1ecbnh trong doanh nghi\u1ec7p. N\u00f3 cho ph\u00e9p c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd bi\u1ebft \u0111\u01b0\u1ee3c nh\u1eefng g\u00ec \u0111ang ho\u1ea1t \u0111\u1ed9ng t\u1ed1t v\u00e0 nh\u1eefng g\u00ec c\u1ea7n \u0111\u01b0\u1ee3c c\u1ea3i thi\u1ec7n. \u0110\u1ed3ng th\u1eddi, c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p, gi\u1ea3i quy\u1ebft nh\u1eefng v\u1ea5n \u0111\u1ec1 v\u00e0 s\u1ef1 kh\u00f4ng ph\u00f9 h\u1ee3p c\u00f2n t\u1ed3n \u0111\u1ecdng \u0111\u1ec3 \u0111\u00e1p \u1ee9ng t\u1ed1t h\u01a1n nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

T\u0103ng c\u01b0\u1eddng s\u1ef1 minh b\u1ea1ch:<\/em>\u00a0gi\u00fap t\u0103ng c\u01b0\u1eddng s\u1ef1 minh b\u1ea1ch trong doanh nghi\u1ec7p, cho ph\u00e9p c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd v\u00e0 nh\u00e2n vi\u00ean bi\u1ebft \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau v\u00e0 ti\u00eau chu\u1ea9n c\u1ee7a doanh nghi\u1ec7p, t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c minh b\u1ea1ch v\u00e0 c\u00f4ng b\u1eb1ng. Qua \u0111\u00f3 th\u00fac \u0111\u1ea9y s\u1ef1 \u0111o\u00e0n k\u1ebft, t\u1ea1o ra m\u1ed9t tinh th\u1ea7n l\u00e0m vi\u1ec7c chung v\u00e0 t\u00ednh \u0111\u1ed3ng \u0111\u1ed9i trong doanh nghi\u1ec7p.<\/p>\n

T\u1ef1 \u0111\u00e1nh gi\u00e1 trong HTQL<\/strong><\/p>\n

Trong c\u00e1c nghi\u00ean c\u1ee9u tr\u00ean th\u1ebf gi\u1edbi v\u00e0 trong Ti\u00eau chu\u1ea9n qu\u1ed1c t\u1ebf ISO 9004:2018, thu\u1eadt ng\u1eef c\u1ee7a t\u1ef1 \u0111\u00e1nh gi\u00e1 trong ti\u1ebfng Anh l\u00e0 Self-assessment. T\u1ef1 \u0111\u00e1nh gi\u00e1 c\u1ea7n s\u1eed d\u1ee5ng \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh \u0111i\u1ec3m m\u1ea1nh v\u00e0 \u0111i\u1ec3m y\u1ebfu c\u1ee7a doanh nghi\u1ec7p c\u0169ng nh\u01b0 c\u00e1c ph\u01b0\u01a1ng ph\u00e1p \u0111\u1ed9t ph\u00e1, c\u1ea3 \u1edf m\u1ee9c t\u1ed5ng th\u1ec3 v\u00e0 \u1edf c\u1ea5p \u0111\u1ed9 ri\u00eang l\u1ebb c\u1ee7a c\u00e1c qu\u00e1 tr\u00ecnh. T\u1ef1 \u0111\u00e1nh gi\u00e1 c\u00f3 th\u1ec3 gi\u00fap doanh nghi\u1ec7p \u01b0u ti\u00ean, thi\u1ebft l\u1eadp chi\u1ebfn l\u01b0\u1ee3c, k\u1ebf ho\u1ea1ch h\u00e0nh \u0111\u1ed9ng v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c \u0111\u1ed5i m\u1edbi khi c\u1ea7n thi\u1ebft. K\u1ebft qu\u1ea3 t\u1ef1 \u0111\u00e1nh gi\u00e1 c\u00f3 t\u00e1c d\u1ee5ng h\u1ed7 tr\u1ee3: 1) c\u1ea3i ti\u1ebfn k\u1ebft qu\u1ea3 th\u1ef1c hi\u1ec7n t\u1ed5ng th\u1ec3 c\u1ee7a doanh nghi\u1ec7p; 2) qu\u1ea3n l\u00fd ti\u1ebfn \u0111\u1ed9 v\u00e0 duy tr\u00ec th\u00e0nh c\u00f4ng b\u1ec1n v\u1eefng cho doanh nghi\u1ec7p; 3) \u0111\u1ed5i m\u1edbi c\u00e1c qu\u00e1 tr\u00ecnh, s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u0169ng nh\u01b0 c\u01a1 c\u1ea5u c\u1ee7a doanh nghi\u1ec7p; 4) th\u1eeba nh\u1eadn th\u1ef1c h\u00e0nh t\u1ed1t nh\u1ea5t; 5) x\u00e1c \u0111\u1ecbnh th\u00eam c\u00e1c c\u01a1 h\u1ed9i c\u1ea3i ti\u1ebfn. K\u1ebft qu\u1ea3 t\u1ef1 \u0111\u00e1nh gi\u00e1 c\u1ea7n \u0111\u01b0\u1ee3c trao \u0111\u1ed5i th\u00f4ng tin t\u1edbi nh\u1eefng ng\u01b0\u1eddi c\u00f3 li\u00ean quan trong t\u1ed5 ch\u1ee9c, \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 chia s\u1ebb s\u1ef1 hi\u1ec3u bi\u1ebft v\u1ec1 t\u1ed5 ch\u1ee9c v\u00e0 \u0111\u1ecbnh h\u01b0\u1edbng t\u01b0\u01a1ng lai c\u1ee7a doanh nghi\u1ec7p.<\/p>\n

Theo nh\u00e0 khoa h\u1ecdc S. Morsal c\u00f9ng c\u00e1c c\u1ed9ng s\u1ef1 (2009), t\u1ef1 \u0111\u00e1nh gi\u00e1 l\u00e0 m\u1ed9t qu\u00e1 tr\u00ecnh \u0111\u00e1nh gi\u00e1 to\u00e0n di\u1ec7n, c\u00f3 h\u1ec7 th\u1ed1ng v\u00e0 th\u01b0\u1eddng xuy\u00ean v\u1ec1 c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ee7a t\u1ed5 ch\u1ee9c, m\u00e0 k\u1ebft qu\u1ea3 cu\u1ed1i c\u00f9ng l\u00e0 d\u1eabn \u0111\u1ebfn h\u00e0nh \u0111\u1ed9ng c\u1ea3i ti\u1ebfn \u0111\u00e3 \u0111\u01b0\u1ee3c l\u1eadp k\u1ebf ho\u1ea1ch. T\u1ef1 \u0111\u00e1nh gi\u00e1 v\u1ec1 c\u01a1 b\u1ea3n \u0111\u00f3ng vai tr\u00f2 nh\u01b0 m\u1ed9t h\u1ec7 th\u1ed1ng th\u00f4ng tin trong vi\u1ec7c x\u00e1c \u0111\u1ecbnh v\u00e0 c\u1ea3i ti\u1ebfn c\u00e1c qu\u00e1 tr\u00ecnh c\u1ee7a t\u1ed5 ch\u1ee9c.<\/p>\n

Nhi\u1ec1u m\u00f4 h\u00ecnh hi\u1ec7n nay \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng cho m\u1ee5c \u0111\u00edch t\u1ef1 \u0111\u00e1nh gi\u00e1 theo c\u00e1c y\u00eau c\u1ea7u c\u1ee7a HTQL ch\u1ea5t l\u01b0\u1ee3ng. Ph\u1ea7n l\u1edbn c\u00e1c m\u00f4 h\u00ecnh \u0111\u01b0\u1ee3c c\u00f4ng nh\u1eadn v\u00e0 s\u1eed d\u1ee5ng r\u1ed9ng r\u00e3i hi\u1ec7n nay ch\u00ednh l\u00e0 c\u00e1c m\u00f4 h\u00ecnh gi\u1ea3i th\u01b0\u1edfng ch\u1ea5t l\u01b0\u1ee3ng qu\u1ed1c gia v\u00e0 khu v\u1ef1c, hay c\u00f2n \u0111\u01b0\u1ee3c g\u1ecdi b\u1eb1ng c\u00e1i t\u00ean kh\u00e1c l\u00e0 m\u00f4 h\u00ecnh xu\u1ea5t s\u1eafc c\u1ee7a t\u1ed5 ch\u1ee9c [3]. Theo T. Conti (1993), qu\u00e1 tr\u00ecnh t\u1ef1 \u0111\u00e1nh gi\u00e1 kh\u00f4ng bao gi\u1edd k\u1ebft th\u00fac v\u00e0 l\u00e0 \u0111i\u1ec3m kh\u1edfi \u0111\u1ea7u cho m\u1ed9t quy tr\u00ecnh l\u1eadp k\u1ebf ho\u1ea1ch chi\u1ebfn l\u01b0\u1ee3c ho\u1eb7c ho\u1ea1t \u0111\u1ed9ng trong c\u00f4ng ty \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng li\u00ean t\u1ee5c [4].<\/p>\n

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\u00a0<\/p>\n

\u00a0T\u1ef1 \u0111\u00e1nh gi\u00e1 gi\u00fap c\u00e1c t\u1ed5 ch\u1ee9c s\u1edbm nh\u1eadn di\u1ec7n r\u00f5 \u0111i\u1ec3m y\u1ebfu, \u0111i\u1ec3m m\u1ea1nh trong HTQL.<\/span><\/em><\/strong><\/p>\n<\/div>\n

V\u1edbi T\u1ed5 ch\u1ee9c Qu\u1ea3n l\u00fd Ch\u1ea5t l\u01b0\u1ee3ng ch\u00e2u \u00c2u (EFQM), t\u1ef1 \u0111\u00e1nh gi\u00e1 l\u00e0 vi\u1ec7c xem x\u00e9t, \u0111\u00e1nh gi\u00e1 v\u1ec1 s\u1ef1 th\u00f4ng hi\u1ec3u, mang t\u00ednh h\u1ec7 th\u1ed1ng v\u00e0 th\u01b0\u1eddng xuy\u00ean c\u00e1c ho\u1ea1t \u0111\u1ed9ng v\u00e0 k\u1ebft qu\u1ea3 c\u1ee7a m\u1ed9t t\u1ed5 ch\u1ee9c d\u1ef1a tr\u00ean m\u00f4 h\u00ecnh gi\u1ea3i th\u01b0\u1edfng ch\u1ea5t l\u01b0\u1ee3ng ch\u00e2u \u00c2u. Qu\u00e1 tr\u00ecnh t\u1ef1 \u0111\u00e1nh gi\u00e1 cho ph\u00e9p t\u1ed5 ch\u1ee9c ph\u00e2n bi\u1ec7t r\u00f5 r\u00e0ng nh\u1eefng \u0111i\u1ec3m m\u1ea1nh v\u00e0 nh\u1eefng l\u0129nh v\u1ef1c c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c c\u1ea3i ti\u1ebfn trong t\u1ed5 ch\u1ee9c c\u1ee7a m\u00ecnh.<\/p>\n

Ti\u1ebfp sau qu\u00e1 tr\u00ecnh \u0111\u00e1nh gi\u00e1, c\u00e1c k\u1ebf ho\u1ea1ch c\u1ea3i ti\u1ebfn \u0111\u01b0\u1ee3c \u0111\u1ec1 xu\u1ea5t v\u00e0 th\u1ef1c thi, \u0111\u1ed3ng th\u1eddi c\u0169ng \u0111\u01b0\u1ee3c ki\u1ec3m so\u00e1t \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c s\u1ef1 ti\u1ebfn b\u1ed9 v\u00e0 th\u00e0nh c\u00f4ng. C\u00e1c t\u1ed5 ch\u1ee9c ti\u1ebfn h\u00e0nh chu tr\u00ecnh \u0111\u00e1nh gi\u00e1 v\u00e0 th\u1ef1c thi n\u00e0y m\u1ed9t c\u00e1ch li\u00ean t\u1ee5c \u0111\u1ec3 c\u00f3 th\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c s\u1ef1 c\u1ea3i ti\u1ebfn th\u1ef1c s\u1ef1 v\u00e0 b\u1ec1n v\u1eefng.<\/p>\n

T\u1eeb nh\u1eefng nghi\u00ean c\u1ee9u tr\u00ean, c\u00f3 th\u1ec3 th\u1ea5y, t\u1ef1 \u0111\u00e1nh gi\u00e1 l\u00e0 ho\u1ea1t \u0111\u1ed9ng xem x\u00e9t, ki\u1ec3m tra, \u0111\u00e1nh gi\u00e1 do ch\u00ednh doanh nghi\u1ec7p th\u1ef1c hi\u1ec7n nh\u1eb1m gi\u00fap doanh nghi\u1ec7p nh\u1eadn di\u1ec7n r\u00f5 nh\u1eefng \u0111i\u1ec3m m\u1ea1nh, \u0111i\u1ec3m y\u1ebfu v\u00e0 c\u01a1 h\u1ed9i c\u1ea3i ti\u1ebfn HTQL c\u1ee7a doanh nghi\u1ec7p. Kh\u00e1i ni\u1ec7m n\u00e0y \u0111\u1ed3ng nh\u1ea5t v\u1edbi nhi\u1ec1u nghi\u00ean c\u1ee9u v\u1ec1 t\u1ef1 \u0111\u00e1nh gi\u00e1 tr\u00ean th\u1ebf gi\u1edbi t\u1eeb tr\u01b0\u1edbc t\u1edbi nay.<\/p>\n

C\u00e1c b\u01b0\u1edbc th\u1ef1c hi\u1ec7n \u0111\u00e1nh gi\u00e1 v\u00e0 t\u1ef1 \u0111\u00e1nh gi\u00e1 HTQL<\/strong><\/p>\n

\u0110\u1ec3 th\u1ef1c hi\u1ec7n t\u1ed1t vi\u1ec7c \u0111\u00e1nh gi\u00e1 v\u00e0 t\u1ef1 \u0111\u00e1nh gi\u00e1 trong HTQL, c\u00e1c t\u1ed5 ch\u1ee9c\/doanh nghi\u1ec7p c\u1ea7n th\u1ef1c hi\u1ec7n c\u00e1c b\u01b0\u1edbc c\u1ee5 th\u1ec3 sau:<\/p>\n

M\u1ed9t l\u00e0, x\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau v\u00e0 ti\u00eau chu\u1ea9n \u0111\u00e1nh gi\u00e1:<\/em>\u00a0c\u00e1c t\u1ed5 ch\u1ee9c\/doanh nghi\u1ec7p c\u1ea7n x\u00e1c \u0111\u1ecbnh r\u00f5 m\u1ee5c ti\u00eau v\u00e0 ti\u00eau chu\u1ea9n \u0111\u00e1nh gi\u00e1 \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o t\u00ednh kh\u00e1ch quan v\u00e0 \u0111\u00fang \u0111\u1eafn c\u1ee7a qu\u00e1 tr\u00ecnh \u0111\u00e1nh gi\u00e1. V\u00ed d\u1ee5, m\u1ed9t c\u00f4ng ty s\u1ea3n xu\u1ea5t \u00f4 t\u00f4 c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau \u0111\u00e1nh gi\u00e1 l\u00e0 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m v\u00e0 ti\u00eau chu\u1ea9n \u0111\u00e1nh gi\u00e1 l\u00e0 c\u00e1c ti\u00eau ch\u00ed v\u1ec1 an to\u00e0n, hi\u1ec7u su\u1ea5t v\u00e0 \u0111\u1ed9 b\u1ec1n c\u1ee7a xe.<\/p>\n

\"\"\n

\u00a0<\/p>\n

\u00a0\u0110\u00e1nh gi\u00e1 v\u00e0 t\u1ef1 \u0111\u00e1nh gi\u00e1 gi\u00fap doanh nghi\u1ec7p c\u1ea3i thi\u1ec7n n\u0103ng su\u1ea5t v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m.<\/em><\/span><\/strong><\/h2>\n<\/div>\n

Hai l\u00e0, thu th\u1eadp th\u00f4ng tin:\u00a0<\/em>c\u00e1c t\u1ed5 ch\u1ee9c\/doanh nghi\u1ec7p c\u1ea7n thu th\u1eadp th\u00f4ng tin v\u1ec1 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a m\u00ecnh \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 v\u00e0 \u0111\u01b0a ra c\u00e1c quy\u1ebft \u0111\u1ecbnh ph\u00f9 h\u1ee3p. C\u1ee5 th\u1ec3: c\u00f4ng ty s\u1ea3n xu\u1ea5t s\u1ea3n ph\u1ea9m c\u00f3 th\u1ec3 thu th\u1eadp th\u00f4ng tin v\u1ec1 s\u1ed1 l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m \u0111\u01b0\u1ee3c s\u1ea3n xu\u1ea5t, s\u1ed1 l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m b\u1ecb tr\u1ea3 l\u1ea1i do l\u1ed7i k\u1ef9 thu\u1eadt v\u00e0 c\u00e1c ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m.<\/p>\n

Ba l\u00e0, ph\u00e2n t\u00edch v\u00e0 \u0111\u00e1nh gi\u00e1:<\/em>\u00a0c\u00e1c t\u1ed5 ch\u1ee9c\/doanh nghi\u1ec7p c\u1ea7n ph\u00e2n t\u00edch v\u00e0 \u0111\u00e1nh gi\u00e1 th\u00f4ng tin thu th\u1eadp \u0111\u01b0\u1ee3c \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 c\u1ee7a qu\u00e1 tr\u00ecnh s\u1ea3n xu\u1ea5t, t\u1eeb \u0111\u00f3 \u0111\u01b0a ra nh\u1eefng k\u1ebft lu\u1eadn v\u00e0 \u0111\u1ec1 xu\u1ea5t c\u1ea3i ti\u1ebfn. H\u1ecd c\u00f3 th\u1ec3 ph\u00e1t hi\u1ec7n ra r\u1eb1ng, m\u1ed9t s\u1ed1 l\u1ed7i k\u1ef9 thu\u1eadt \u0111ang x\u1ea3y ra th\u01b0\u1eddng xuy\u00ean v\u00e0 g\u00e2y \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m, t\u1eeb \u0111\u00f3 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh c\u1ea3i ti\u1ebfn quy tr\u00ecnh s\u1ea3n xu\u1ea5t \u0111\u1ec3 gi\u1ea3m thi\u1ec3u s\u1ed1 l\u1ed7i n\u00e0y.<\/p>\n

B\u1ed1n l\u00e0, \u0111\u01b0a ra c\u00e1c bi\u1ec7n ph\u00e1p c\u1ea3i ti\u1ebfn:<\/em>\u00a0c\u00e1c t\u1ed5 ch\u1ee9c\/doanh nghi\u1ec7p c\u1ea7n \u0111\u01b0a ra c\u00e1c bi\u1ec7n ph\u00e1p c\u1ea3i ti\u1ebfn quy tr\u00ecnh s\u1ea3n xu\u1ea5t, \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean v\u1ec1 k\u1ef9 thu\u1eadt s\u1ea3n xu\u1ea5t, ho\u1eb7c s\u1eed d\u1ee5ng c\u00e1c c\u00f4ng ngh\u1ec7 m\u1edbi \u0111\u1ec3 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m v\u00e0 \u0111\u00e1p \u1ee9ng t\u1ed1t h\u01a1n nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

N\u0103m l\u00e0, theo d\u00f5i v\u00e0 \u0111\u00e1nh gi\u00e1 k\u1ebft qu\u1ea3:\u00a0<\/em>c\u00e1c t\u1ed5 ch\u1ee9c\/doanh nghi\u1ec7p c\u1ea7n theo d\u00f5i v\u00e0 \u0111\u00e1nh gi\u00e1 k\u1ebft qu\u1ea3 c\u1ee7a c\u00e1c bi\u1ec7n ph\u00e1p c\u1ea3i ti\u1ebfn \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o t\u00ednh hi\u1ec7u qu\u1ea3 v\u00e0 \u0111\u00fang \u0111\u1eafn c\u1ee7a qu\u00e1 tr\u00ecnh \u0111\u00e1nh gi\u00e1. Doanh nghi\u1ec7p c\u1ea7n theo d\u00f5i s\u1ed1 l\u01b0\u1ee3ng l\u1ed7i k\u1ef9 thu\u1eadt gi\u1ea3m \u0111i sau khi c\u1ea3i ti\u1ebfn quy tr\u00ecnh s\u1ea3n xu\u1ea5t v\u00e0 \u0111\u00e1nh gi\u00e1 ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m.<\/p>\n

C\u00f3 th\u1ec3 n\u00f3i, \u0111\u00e1nh gi\u00e1 v\u00e0 t\u1ef1 \u0111\u00e1nh gi\u00e1 \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong HTQL hi\u1ec7n nay. Tuy nhi\u00ean, \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 v\u00e0 t\u1ef1 \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3, Vi\u1ec7t Nam v\u1eabn c\u1ea7n c\u00f3 c\u00e1c ti\u00eau chu\u1ea9n v\u00e0 ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng ch\u00ednh x\u00e1c, \u0111\u00e1ng tin c\u1eady, k\u1ebft h\u1ee3p v\u1edbi s\u1ef1 minh b\u1ea1ch v\u00e0 trung th\u1ef1c trong qu\u00e1 tr\u00ecnh \u0111\u00e1nh gi\u00e1 v\u00e0 t\u1ef1 \u0111\u00e1nh gi\u00e1, qua \u0111\u00f3 c\u00e1c doanh nghi\u1ec7p s\u1ebd h\u01b0\u1edbng t\u1edbi s\u1ef1 ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng trong t\u01b0\u01a1ng lai.<\/p>\n

\n

TS. Ph\u00f9ng M\u1ea1nh Tr\u01b0\u1eddng – Ph\u00f3 Vi\u1ec7n tr\u01b0\u1edfng ph\u1ee5 tr\u00e1ch Vi\u1ec7n Ti\u00eau chu\u1ea9n Ch\u1ea5t l\u01b0\u1ee3ng Vi\u1ec7t Nam<\/strong><\/p>\n

(Theo VietQ)<\/strong><\/p>\n<\/div>\n

T\u00c0I LI\u1ec6U THAM KH\u1ea2O:<\/strong><\/p>\n

[1] B\u1ed9 KH&CN (2018),\u00a0TCVN ISO 19011:2018<\/em>\u00a0– H\u01b0\u1edbng d\u1eabn \u0111\u00e1nh gi\u00e1 h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd<\/em>.<\/p>\n

[2] B\u1ed9 KH&CN (2018),\u00a0TCVN ISO 9004:2018<\/em>\u00a0– Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng – Ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a t\u1ed5 ch\u1ee9c – H\u01b0\u1edbng d\u1eabn \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u00e0nh c\u00f4ng b\u1ec1n v\u1eefng<\/em>.<\/p>\n

[3] S. Morsal, M. Y. Ismail, M. Osman (2009), \u201cDeveloping a self-assessment model to measure QMS maturity in ISO certified manufacturing companies\u201d,\u00a0Journal of Scientific & Industrial Research<\/em>,\u00a068(1)<\/strong>, pp.349-353.<\/p>\n

[4] T. Conti (1993),\u00a0Building total quality: A guide for management<\/em>, Springer-sciene,\u00a01<\/strong>, pp.1-299.<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

Ng\u00e0y nay, ho\u1ea1t \u0111\u1ed9ng \u0111\u00e1nh gi\u00e1 c\u00f3 vai tr\u00f2 v\u00e0 \u00fd ngh\u0129a quan tr\u1ecdng trong m\u1ecdi l\u0129nh v\u1ef1c c\u1ee7a \u0111\u1eddi s\u1ed1ng kinh t\u1ebf – x\u00e3 h\u1ed9i. M\u1ed7i m\u1ed9t l\u0129nh v\u1ef1c kh\u00e1c nhau \u0111\u1ec1u c\u00f3 nh\u1eefng c\u00e1ch th\u1ee9c v\u00e0 ti\u00eau chu\u1ea9n \u0111\u00e1nh gi\u00e1 kh\u00e1c nhau. Vi\u1ec7c \u0111\u00e1nh gi\u00e1 v\u00e0 t\u1ef1 \u0111\u00e1nh gi\u00e1 h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd […]<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[59,22],"tags":[],"acf":{"linh-vuc":"\u0110o l\u01b0\u1eddng"},"_links":{"self":[{"href":"https:\/\/tcvn.gov.vn\/wp-json\/wp\/v2\/posts\/73908"}],"collection":[{"href":"https:\/\/tcvn.gov.vn\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tcvn.gov.vn\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tcvn.gov.vn\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/tcvn.gov.vn\/wp-json\/wp\/v2\/comments?post=73908"}],"version-history":[{"count":0,"href":"https:\/\/tcvn.gov.vn\/wp-json\/wp\/v2\/posts\/73908\/revisions"}],"wp:attachment":[{"href":"https:\/\/tcvn.gov.vn\/wp-json\/wp\/v2\/media?parent=73908"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tcvn.gov.vn\/wp-json\/wp\/v2\/categories?post=73908"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tcvn.gov.vn\/wp-json\/wp\/v2\/tags?post=73908"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}