{"id":74364,"date":"2023-07-30T11:39:26","date_gmt":"2023-07-30T04:39:26","guid":{"rendered":"https:\/\/tcvn.gov.vn\/?p=74364"},"modified":"2023-07-30T11:39:29","modified_gmt":"2023-07-30T04:39:29","slug":"tcvn-iso-90012015-chuan-hoa-qua-trinh-giai-quyet-cong-viec-tai-co-quan-hanh-chinh-nha-nuoc","status":"publish","type":"post","link":"https:\/\/tcvn.gov.vn\/tcvn-iso-90012015-chuan-hoa-qua-trinh-giai-quyet-cong-viec-tai-co-quan-hanh-chinh-nha-nuoc\/30\/07\/2023\/","title":{"rendered":"TCVN ISO 9001:2015 – chu\u1ea9n h\u00f3a qu\u00e1 tr\u00ecnh gi\u1ea3i quy\u1ebft c\u00f4ng vi\u1ec7c t\u1ea1i c\u01a1 quan h\u00e0nh ch\u00ednh nh\u00e0 n\u01b0\u1edbc"},"content":{"rendered":"

H\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng (HTQLCL) theo ti\u00eau chu\u1ea9n qu\u1ed1c gia TCVN ISO 9001:2015 l\u00e0 phi\u00ean b\u1ea3n m\u1edbi nh\u1ea5t \u0111\u01b0\u1ee3c n\u00e2ng c\u1ea5p t\u1eeb c\u00e1c phi\u00ean b\u1ea3n tr\u01b0\u1edbc \u0111\u00f3 v\u1edbi nh\u1eefng thay \u0111\u1ed5i \u0111\u1ed9t ph\u00e1, gi\u00fap n\u00e2ng cao hi\u1ec7u l\u1ef1c, hi\u1ec7u qu\u1ea3 th\u1ef1c hi\u1ec7n c\u00f4ng v\u1ee5; ph\u1ee5c v\u1ee5 t\u1ed1t y\u00eau c\u1ea7u c\u1ee7a c\u00e1c c\u01a1 quan, t\u1ed5 ch\u1ee9c, doanh nghi\u1ec7p; \u0111\u1ea3m b\u1ea3o h\u01a1n n\u1eefa nguy\u00ean t\u1eafc r\u00f5 ng\u01b0\u1eddi, r\u00f5 vi\u1ec7c, r\u00f5 c\u00e1ch l\u00e0m, r\u00f5 th\u1eddi gian, r\u00f5 tr\u00e1ch nhi\u1ec7m trong quy tr\u00ecnh gi\u1ea3i quy\u1ebft c\u00f4ng vi\u1ec7c.<\/span><\/p>\n

Nh\u1eefng n\u0103m qua, vi\u1ec7c tri\u1ec3n khai Quy\u1ebft \u0111\u1ecbnh s\u1ed1 19\/2014\/Q\u0110-TTg ng\u00e0y 05\/3\/2014 c\u1ee7a Th\u1ee7 t\u01b0\u1edbng Ch\u00ednh ph\u1ee7 v\u1ec1 \u00e1p d\u1ee5ng HTQLCL theo ti\u00eau chu\u1ea9n qu\u1ed1c gia TCVN ISO 9001 v\u00e0o ho\u1ea1t \u0111\u1ed9ng c\u1ee7a c\u00e1c c\u01a1 quan, t\u1ed5 ch\u1ee9c thu\u1ed9c h\u1ec7 th\u1ed1ng h\u00e0nh ch\u00ednh nh\u00e0 n\u01b0\u1edbc \u0111\u00e3 kh\u1eb3ng \u0111\u1ecbnh vai tr\u00f2 c\u1ee7a ti\u00eau chu\u1ea9n l\u00e0 c\u00f4ng c\u1ee5 quan tr\u1ecdng, h\u1ed7 tr\u1ee3 c\u00e1c c\u01a1 quan h\u00e0nh ch\u00ednh nh\u00e0 n\u01b0\u1edbc trong vi\u1ec7c chu\u1ea9n h\u00f3a qu\u00e1 tr\u00ecnh gi\u1ea3i quy\u1ebft c\u00f4ng vi\u1ec7c, c\u1ea3i ti\u1ebfn ph\u01b0\u01a1ng th\u1ee9c th\u1ef1c thi c\u00f4ng v\u1ee5.<\/span><\/p>\n

M\u1ee5c ti\u00eau ch\u00ednh l\u00e0 h\u01b0\u1edbng t\u1edbi s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a t\u1ed5 ch\u1ee9c, c\u00e1 nh\u00e2n c\u00f3 li\u00ean quan; minh b\u1ea1ch h\u00f3a c\u00e1c quy tr\u00ecnh gi\u1ea3i quy\u1ebft th\u1ee7 t\u1ee5c h\u00e0nh ch\u00ednh, h\u01b0\u1edbng \u0111\u1ebfn n\u1ec1n h\u00e0nh ch\u00ednh hi\u1ec7n \u0111\u1ea1i, d\u00e2n ch\u1ee7, trong s\u1ea1ch v\u00e0 v\u1eefng m\u1ea1nh. \u0110\u00e2y c\u0169ng l\u00e0 m\u1ed9t trong nh\u1eefng nhi\u1ec7m v\u1ee5 quan tr\u1ecdng g\u00f3p ph\u1ea7n n\u00e2ng cao ho\u1ea1t \u0111\u1ed9ng c\u1ea3i c\u00e1ch h\u00e0nh ch\u00ednh nh\u00e0 n\u01b0\u1edbc.<\/span><\/p>\n

\"\"<\/span><\/p>\n

\u00a0Trung t\u00e2m ph\u1ee5c v\u1ee5 h\u00e0nh ch\u00ednh c\u00f4ng Qu\u1ea3ng Ninh.<\/span><\/h2>\n<\/div>\n

Theo \u0111\u00f3, HTQLCL theo ti\u00eau chu\u1ea9n qu\u1ed1c gia TCVN ISO 9001:2015 l\u00e0 phi\u00ean b\u1ea3n m\u1edbi nh\u1ea5t \u0111\u01b0\u1ee3c n\u00e2ng c\u1ea5p t\u1eeb c\u00e1c phi\u00ean b\u1ea3n tr\u01b0\u1edbc \u0111\u00f3 v\u1edbi nh\u1eefng thay \u0111\u1ed5i \u0111\u1ed9t ph\u00e1, gi\u00fap n\u00e2ng cao hi\u1ec7u l\u1ef1c, hi\u1ec7u qu\u1ea3 th\u1ef1c thi c\u00f4ng v\u1ee5; ph\u1ee5c v\u1ee5 t\u1ed1t y\u00eau c\u1ea7u c\u1ee7a c\u00e1c c\u01a1 quan, t\u1ed5 ch\u1ee9c, doanh nghi\u1ec7p; \u0111\u1ea3m b\u1ea3o h\u01a1n n\u1eefa nguy\u00ean t\u1eafc r\u00f5 ng\u01b0\u1eddi, r\u00f5 vi\u1ec7c, r\u00f5 c\u00e1ch l\u00e0m, r\u00f5 th\u1eddi gian, r\u00f5 tr\u00e1ch nhi\u1ec7m trong quy tr\u00ecnh gi\u1ea3i quy\u1ebft c\u00f4ng vi\u1ec7c.<\/span><\/p>\n

TCVN ISO 9001:2015 g\u1ed3m 10 \u0111i\u1ec1u kho\u1ea3n, t\u01b0\u01a1ng \u1ee9ng v\u1edbi chu tr\u00ecnh PDCA (l\u1eadp k\u1ebf ho\u1ea1ch – th\u1ef1c hi\u1ec7n – ki\u1ec3m tra – c\u1ea3i ti\u1ebfn), \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 l\u00e0 s\u1ef1 n\u00e2ng c\u1ea5p v\u00e0 thay th\u1ebf ho\u00e0n h\u1ea3o cho HTQLCL trong b\u1ed1i c\u1ea3nh c\u1ea1nh tranh to\u00e0n c\u1ea7u \u0111ang ng\u00e0y c\u00e0ng ph\u00e1t tri\u1ec3n. Phi\u00ean b\u1ea3n m\u1edbi ISO 9001:2015 \u0111\u01b0\u1ee3c t\u1ed5 ch\u1ee9c Ti\u00eau chu\u1ea9n h\u00f3a qu\u1ed1c t\u1ebf (ISO) k\u1ef3 v\u1ecdng c\u00f3 th\u1ec3 duy tr\u00ec \u0111\u1ebfn 25 n\u0103m.<\/span><\/p>\n

Th\u1eddi gian qua, nhi\u1ec1u t\u1ec9nh th\u00e0nh tr\u00ean c\u1ea3 n\u01b0\u1edbc \u0111\u00e3 ti\u1ebfn h\u00e0nh \u00e1p d\u1ee5ng TCVN ISO 9001:2015 v\u00e0 c\u00f3 nh\u1eefng chuy\u1ec3n bi\u1ebfn t\u00edch c\u1ef1c. \u0110\u01a1n c\u1eed nh\u01b0 t\u1ea1i Qu\u1ea3ng Ninh, theo \u0111\u00e1nh gi\u00e1 c\u1ee7a S\u1edf Khoa h\u1ecdc v\u00e0 C\u00f4ng ngh\u1ec7 – c\u01a1 quan Th\u01b0\u1eddng tr\u1ef1c Ban Ch\u1ec9 \u0111\u1ea1o ISO t\u1ec9nh n\u00e0y, vi\u1ec7c \u00e1p d\u1ee5ng h\u1ec7 th\u1ed1ng theo TCVN ISO 9001:2015 gi\u00fap l\u00e3nh \u0111\u1ea1o v\u00e0 c\u00e1n b\u1ed9 c\u00f4ng ch\u1ee9c vi\u00ean ch\u1ee9c, lao \u0111\u1ed9ng x\u1eed l\u00fd c\u00f4ng vi\u1ec7c nhanh ch\u00f3ng, khoa h\u1ecdc, hi\u1ec7u qu\u1ea3; quy tr\u00ecnh th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c \u0111\u01b0\u1ee3c ki\u1ec3m tra ch\u1eb7t ch\u1ebd th\u00f4ng qua c\u01a1 ch\u1ebf th\u00f4ng tin b\u00e1o c\u00e1o, gi\u00fap truy t\u00ecm \u0111\u01b0\u1ee3c nguy\u00ean nh\u00e2n sai s\u00f3t nhanh ch\u00f3ng v\u00e0 ng\u0103n ch\u1eb7n t\u00e1i di\u1ec5n hi\u1ec7u qu\u1ea3. \u0110\u1ed3ng th\u1eddi, ISO 9001:2015 c\u0169ng gi\u00fap \u0111\u1ea3m b\u1ea3o h\u1ed3 s\u01a1 giao d\u1ecbch h\u00e0nh ch\u00ednh \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft \u0111\u00fang lu\u1eadt v\u00e0 \u0111\u00fang h\u1ea1n, c\u00f4ng khai, minh b\u1ea1ch; c\u00e1c quy tr\u00ecnh, th\u1ee7 t\u1ee5c \u0111\u01b0\u1ee3c \u0111\u01a1n gi\u1ea3n h\u00f3a, t\u1ea1o thu\u1eadn l\u1ee3i, gi\u1ea3m phi\u1ec1n h\u00e0 cho t\u1ed5 ch\u1ee9c, c\u00e1 nh\u00e2n.<\/span><\/p>\n

Nh\u1edd \u00e1p d\u1ee5ng TCVN ISO 9001:2015, n\u00ea\u0300n h\u00e0nh ch\u00ednh c\u00f4ng c\u1ee7a Qu\u1ea3ng Ninh ng\u00e0y c\u00e0ng hi\u00ea\u0323n \u0111\u1ea1i h\u00f3a v\u00e0 m\u00f4i tr\u01b0\u1eddng c\u00f4ng v\u1ee5 v\u0103n minh h\u01a1n. \u1ede c\u00e1c n\u1ed9i dung c\u1ee5 th\u1ec3 c\u1ee7a h\u00e0nh ch\u00ednh c\u00f4ng, nh\u01b0: Qu\u1ea3n l\u00fd t\u00e0i li\u1ec7u, h\u1ed3 s\u01a1, b\u1ea3o m\u1eadt c\u00e1c t\u00e0i li\u1ec7u quan tr\u1ecdng; ho\u1ea1t \u0111\u1ed9ng c\u1ee7a c\u00e1c trung t\u00e2m h\u00e0nh ch\u00ednh c\u00f4ng; quy tr\u00ecnh ti\u1ebfp nh\u1eadn, gi\u1ea3i quy\u1ebft, tr\u1ea3 v\u00e0 ki\u1ec3m tra k\u1ebft qu\u1ea3… \u0111\u1ec1u r\u00fat ng\u1eafn th\u1eddi gian, n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng; g\u00f3p ph\u1ea7n n\u00e2ng cao tinh th\u1ea7n tr\u00e1ch nhi\u1ec7m c\u1ee7a l\u00e3nh \u0111\u1ea1o, \u0111\u1ed9i ng\u0169 c\u00e1n b\u1ed9, c\u00f4ng ch\u1ee9c, vi\u00ean ch\u1ee9c v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng, hi\u1ec7u qu\u1ea3 th\u1ef1c hi\u1ec7n nhi\u1ec7m v\u1ee5 c\u1ee7a c\u00e1c \u0111\u01a1n v\u1ecb.\u00a0<\/span><\/p>\n

Hay t\u1ea1i H\u01b0ng Y\u00ean, S\u1edf Khoa h\u1ecdc v\u00e0 C\u00f4ng ngh\u1ec7 t\u1ec9nh cho hay, vi\u1ec7c \u00e1p d\u1ee5ng HTQLCL theo ti\u00eau chu\u1ea9n TCVN ISO 9001:2015 t\u1eebng b\u01b0\u1edbc n\u00e2ng cao nh\u1eadn th\u1ee9c c\u1ee7a c\u00e1n b\u1ed9, c\u00f4ng ch\u1ee9c v\u1ec1 tinh th\u1ea7n c\u1ea3i c\u00e1ch ph\u1ee5c v\u1ee5 c\u00f4ng d\u00e2n, doanh nghi\u1ec7p \u0111\u01b0\u1ee3c thay \u0111\u1ed5i v\u00e0 c\u1ea3i thi\u1ec7n r\u00f5 r\u1ec7t, \u0111\u00e3 x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c c\u00e1c quy tr\u00ecnh gi\u1ea3i quy\u1ebft c\u00f4ng vi\u1ec7c m\u1ed9t c\u00e1ch khoa h\u1ecdc; t\u1eebng b\u01b0\u1edbc c\u1ea3i ti\u1ebfn ph\u01b0\u01a1ng ph\u00e1p l\u00e0m vi\u1ec7c, t\u1ea1o \u0111i\u1ec1u ki\u1ec7n thu\u1eadn l\u1ee3i cho t\u1eebng c\u00e1n b\u1ed9, c\u00f4ng ch\u1ee9c, ph\u00f2ng, ban gi\u1ea3i quy\u1ebft c\u00f4ng vi\u1ec7c th\u00f4ng su\u1ed1t, k\u1ecbp th\u1eddi, hi\u1ec7u qu\u1ea3.<\/span><\/p>\n

B\u00ean c\u1ea1nh \u0111\u00f3, \u0111\u01a1n gi\u1ea3n ho\u00e1 quy tr\u00ecnh v\u00e0 r\u00fat ng\u1eafn th\u1eddi gian gi\u1ea3i quy\u1ebft c\u00f4ng vi\u1ec7c c\u1ee7a doanh nghi\u1ec7p, \u0111\u1ecba ph\u01b0\u01a1ng, c\u01a1 s\u1edf. C\u00e1c c\u01a1 quan, t\u1ed5 ch\u1ee9c \u0111\u00e3 c\u00f3 \u00fd th\u1ee9c h\u01a1n trong vi\u1ec7c thu th\u1eadp, s\u1eafp x\u1ebfp, l\u01b0u tr\u1eef c\u00e1c lo\u1ea1i v\u0103n b\u1ea3n quy ph\u1ea1m ph\u00e1p lu\u1eadt, v\u0103n b\u1ea3n h\u01b0\u1edbng d\u1eabn c\u1ee7a c\u01a1 quan c\u1ea5p tr\u00ean l\u00e0m c\u0103n c\u1ee9 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c theo ch\u1ee9c n\u0103ng, nhi\u1ec7m v\u1ee5 \u0111\u01b0\u1ee3c ph\u00e2n c\u00f4ng; tham chi\u1ebfu khi c\u1ea7n; h\u1ed3 s\u01a1 t\u00e0i li\u1ec7u \u0111\u01b0\u1ee3c s\u1eafp x\u1ebfp ng\u0103n n\u1eafp v\u00e0 c\u00f3 h\u1ec7 th\u1ed1ng theo t\u1eebng l\u0129nh v\u1ef1c c\u00f4ng vi\u1ec7c.<\/span><\/p>\n

Tuy nhi\u00ean, theo S\u1edf Khoa h\u1ecdc v\u00e0 C\u00f4ng ngh\u1ec7 t\u1ec9nh H\u01b0ng Y\u00ean, b\u00ean c\u1ea1nh nh\u1eefng \u01b0u \u0111i\u1ec3m c\u00f4ng t\u00e1c x\u00e2y d\u1ef1ng v\u00e0 \u00e1p d\u1ee5ng HTQLCL theo ti\u00eau chu\u1ea9n ISO 9001:2015 t\u1ea1i c\u00e1c c\u01a1 quan, t\u1ed5 ch\u1ee9c thu\u1ed9c h\u1ec7 th\u1ed1ng h\u00e0nh ch\u00ednh nh\u00e0 n\u01b0\u1edbc tr\u00ean \u0111\u1ecba b\u00e0n t\u1ec9nh H\u01b0ng Y\u00ean v\u1eabn c\u00f2n b\u1ed9c l\u1ed9 nh\u1eefng h\u1ea1n ch\u1ebf.<\/span><\/p>\n

V\u00ed d\u1ee5 nh\u01b0 c\u00f4ng ch\u1ee9c ph\u1ee5 tr\u00e1ch c\u00f4ng t\u00e1c ISO ch\u1ee7 y\u1ebfu l\u00e0 ki\u00eam nhi\u1ec7m n\u00ean ch\u01b0a d\u00e0nh nhi\u1ec1u th\u1eddi gian cho vi\u1ec7c \u00e1p d\u1ee5ng, duy tr\u00ec, c\u1ea3i ti\u1ebfn HTQLCL theo ti\u00eau chu\u1ea9n TCVN ISO 9001:2015. Nh\u1eadn th\u1ee9c c\u1ee7a m\u1ed9t s\u1ed1 c\u00e1n b\u1ed9 c\u00f4ng ch\u1ee9c v\u1ec1 hi\u1ec7u qu\u1ea3 c\u1ee7a vi\u1ec7c x\u00e2y d\u1ef1ng \u00e1p d\u1ee5ng, duy tr\u00ec, c\u1ea3i ti\u1ebfn HTQLCL theo ti\u00eau chu\u1ea9n TCVN ISO 9001:2015 c\u00f2n h\u1ea1n ch\u1ebf. H\u1ec7 th\u1ed1ng v\u0103n b\u1ea3n quy ph\u1ea1m ph\u00e1p lu\u1eadt c\u1ee7a Trung \u01b0\u01a1ng v\u00e0 t\u1ec9nh th\u01b0\u1eddng xuy\u00ean thay \u0111\u1ed5i, c\u00e1c v\u0103n b\u1ea3n h\u01b0\u1edbng d\u1eabn th\u1ef1c hi\u1ec7n ban h\u00e0nh thi\u1ebfu k\u1ecbp th\u1eddi, \u0111\u1ed3ng b\u1ed9 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn vi\u1ec7c c\u1eadp nh\u1eadt v\u00e0o c\u00e1c quy tr\u00ecnh ISO…<\/span><\/p>\n

C\u00e1c chuy\u00ean gia cho r\u1eb1ng, vi\u1ec7c nh\u00ecn nh\u1eadn v\u00e0 kh\u1eafc ph\u1ee5c h\u1ea1n ch\u1ebf l\u00e0 ph\u01b0\u01a1ng th\u1ee9c h\u1eefu hi\u1ec7u gi\u00fap t\u1eebng b\u01b0\u1edbc ho\u00e0n thi\u1ec7n qu\u00e1 tr\u00ecnh tri\u1ec3n khai, \u00e1p d\u1ee5ng\u00a0TCVN ISO 9001:2015, t\u1eeb \u0111\u00f3\u00a0chu\u1ea9n h\u00f3a c\u00e1c quy tr\u00ecnh gi\u1ea3i quy\u1ebft th\u1ee7 t\u1ee5c h\u00e0nh ch\u00ednh cho c\u00e1 nh\u00e2n v\u00e0 t\u1ed5 ch\u1ee9c b\u1ea3o \u0111\u1ea3m \u0111\u00fang tr\u00ecnh t\u1ef1, th\u1eddi gian theo quy \u0111\u1ecbnh, t\u1ea1o s\u1ef1 c\u00f4ng khai, minh b\u1ea1ch trong c\u00f4ng t\u00e1c qu\u1ea3n l\u00fd Nh\u00e0 n\u01b0\u1edbc.<\/span><\/p>\n

Theo VietQ<\/strong><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

H\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng (HTQLCL) theo ti\u00eau chu\u1ea9n qu\u1ed1c gia TCVN ISO 9001:2015 l\u00e0 phi\u00ean b\u1ea3n m\u1edbi nh\u1ea5t \u0111\u01b0\u1ee3c n\u00e2ng c\u1ea5p t\u1eeb c\u00e1c phi\u00ean b\u1ea3n tr\u01b0\u1edbc \u0111\u00f3 v\u1edbi nh\u1eefng thay \u0111\u1ed5i \u0111\u1ed9t ph\u00e1, gi\u00fap n\u00e2ng cao hi\u1ec7u l\u1ef1c, hi\u1ec7u qu\u1ea3 th\u1ef1c hi\u1ec7n c\u00f4ng v\u1ee5; ph\u1ee5c v\u1ee5 t\u1ed1t y\u00eau c\u1ea7u c\u1ee7a c\u00e1c c\u01a1 quan, […]<\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[8,16,21],"tags":[],"acf":{"linh-vuc":"Ti\u00eau chu\u1ea9n"},"_links":{"self":[{"href":"https:\/\/tcvn.gov.vn\/wp-json\/wp\/v2\/posts\/74364"}],"collection":[{"href":"https:\/\/tcvn.gov.vn\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tcvn.gov.vn\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tcvn.gov.vn\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/tcvn.gov.vn\/wp-json\/wp\/v2\/comments?post=74364"}],"version-history":[{"count":0,"href":"https:\/\/tcvn.gov.vn\/wp-json\/wp\/v2\/posts\/74364\/revisions"}],"wp:attachment":[{"href":"https:\/\/tcvn.gov.vn\/wp-json\/wp\/v2\/media?parent=74364"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tcvn.gov.vn\/wp-json\/wp\/v2\/categories?post=74364"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tcvn.gov.vn\/wp-json\/wp\/v2\/tags?post=74364"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}