{"id":86343,"date":"2025-08-16T10:24:01","date_gmt":"2025-08-16T03:24:01","guid":{"rendered":"https:\/\/tcvn.gov.vn\/?p=86343"},"modified":"2026-05-14T11:11:00","modified_gmt":"2026-05-14T04:11:00","slug":"chuyen-doi-so-la-yeu-to-quan-trong-giup-nang-cao-nang-suat-lao-dong-cua-doanh-nghiep","status":"publish","type":"post","link":"https:\/\/tcvn.gov.vn\/chuyen-doi-so-la-yeu-to-quan-trong-giup-nang-cao-nang-suat-lao-dong-cua-doanh-nghiep\/16\/08\/2025\/","title":{"rendered":"Chuy\u1ec3n \u0111\u1ed5i s\u1ed1 l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng gi\u00fap n\u00e2ng cao n\u0103ng su\u1ea5t lao \u0111\u1ed9ng c\u1ee7a doanh nghi\u1ec7p"},"content":{"rendered":"

M\u1ed9t trong nh\u1eefng l\u1ee3i \u00edch r\u00f5 r\u00e0ng nh\u1ea5t c\u1ee7a chuy\u1ec3n \u0111\u1ed5i s\u1ed1 l\u00e0 c\u1ea3i thi\u1ec7n kh\u1ea3 n\u0103ng giao ti\u1ebfp v\u00e0 ph\u1ed1i h\u1ee3p gi\u1eefa c\u00e1c b\u1ed9 ph\u1eadn th\u00f4ng qua c\u00e1c c\u00f4ng c\u1ee5 k\u1ef9 thu\u1eadt s\u1ed1 nh\u01b0 ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd d\u1ef1 \u00e1n v\u00e0 \u1ee9ng d\u1ee5ng giao ti\u1ebfp. Theo m\u1ed9t b\u00e1o c\u00e1o c\u1ee7a Microsoft, 78% nh\u00e2n vi\u00ean cho bi\u1ebft c\u00e1c c\u00f4ng c\u1ee5 c\u1ed9ng t\u00e1c k\u1ef9 thu\u1eadt s\u1ed1 gi\u00fap h\u1ecd l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3 h\u01a1n, k\u1ebft n\u1ed1i c\u00e1c ph\u00f2ng ban v\u00e0 gi\u1ea3m t\u00ecnh tr\u1ea1ng th\u00f4ng tin b\u1ecb t\u1eafc ngh\u1ebdn, qua \u0111\u00f3 gia t\u0103ng kh\u1ea3 n\u0103ng ph\u1ed1i h\u1ee3p c\u00f4ng vi\u1ec7c.<\/p>\n

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B\u00ean c\u1ea1nh vi\u1ec7c c\u1ea3i thi\u1ec7n giao ti\u1ebfp, chuy\u1ec3n \u0111\u1ed5i s\u1ed1 c\u00f2n mang l\u1ea1i s\u1ef1 thay \u0111\u1ed5i m\u1ea1nh m\u1ebd trong vi\u1ec7c l\u01b0u tr\u1eef v\u00e0 ph\u00e2n t\u00edch d\u1eef li\u1ec7u. C\u00f4ng ngh\u1ec7 s\u1ed1 gi\u00fap doanh nghi\u1ec7p x\u1eed l\u00fd m\u1ed9t l\u01b0\u1ee3ng d\u1eef li\u1ec7u l\u1edbn v\u00e0 h\u1ed7 tr\u1ee3 vi\u1ec7c ra quy\u1ebft \u0111\u1ecbnh ch\u00ednh x\u00e1c v\u00e0 nhanh ch\u00f3ng. M\u1ed9t nghi\u00ean c\u1ee9u c\u1ee7a Deloitte cho th\u1ea5y c\u00e1c doanh nghi\u1ec7p \u00e1p d\u1ee5ng ph\u00e2n t\u00edch d\u1eef li\u1ec7u c\u00f3 th\u1ec3 n\u00e2ng cao n\u0103ng su\u1ea5t lao \u0111\u1ed9ng t\u1eeb 5% \u0111\u1ebfn 6%. Vi\u1ec7c qu\u1ea3n l\u00fd d\u1eef li\u1ec7u hi\u1ec7u qu\u1ea3 kh\u00f4ng ch\u1ec9 c\u1ea3i thi\u1ec7n n\u0103ng su\u1ea5t m\u00e0 c\u00f2n gi\u00fap doanh nghi\u1ec7p \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh k\u1ecbp th\u1eddi v\u00e0 ch\u00ednh x\u00e1c h\u01a1n.<\/p>\n

Ngo\u00e0i ra, c\u00f4ng ngh\u1ec7 s\u1ed1 c\u00f2n cho ph\u00e9p nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c t\u1eeb xa, t\u1ea1o \u0111i\u1ec1u ki\u1ec7n l\u00e0m vi\u1ec7c linh ho\u1ea1t h\u01a1n. Theo Global Workplace Analytics, nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c t\u1eeb xa c\u00f3 th\u1ec3 t\u0103ng n\u0103ng su\u1ea5t t\u1eeb 10% \u0111\u1ebfn 30%. Vi\u1ec7c \u00e1p d\u1ee5ng c\u00f4ng ngh\u1ec7 v\u00e0o l\u00e0m vi\u1ec7c t\u1eeb xa gi\u00fap ti\u1ebft ki\u1ec7m th\u1eddi gian di chuy\u1ec3n v\u00e0 chi ph\u00ed v\u1eadn h\u00e0nh cho doanh nghi\u1ec7p, \u0111\u1ed3ng th\u1eddi c\u1ea3i thi\u1ec7n hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c.<\/p>\n

Kh\u1ea3 n\u0103ng nhanh ch\u00f3ng th\u00edch \u1ee9ng v\u1edbi s\u1ef1 thay \u0111\u1ed5i c\u1ee7a th\u1ecb tr\u01b0\u1eddng c\u0169ng l\u00e0 m\u1ed9t l\u1ee3i \u00edch quan tr\u1ecdng c\u1ee7a chuy\u1ec3n \u0111\u1ed5i s\u1ed1. Chuy\u1ec3n \u0111\u1ed5i s\u1ed1 gi\u00fap doanh nghi\u1ec7p \u0111\u00e1p \u1ee9ng k\u1ecbp th\u1eddi nh\u1eefng thay \u0111\u1ed5i trong nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 xu h\u01b0\u1edbng th\u1ecb tr\u01b0\u1eddng. PwC cho th\u1ea5y 60% nh\u00e0 l\u00e3nh \u0111\u1ea1o doanh nghi\u1ec7p tin r\u1eb1ng chuy\u1ec3n \u0111\u1ed5i s\u1ed1 gi\u00fap n\u00e2ng cao kh\u1ea3 n\u0103ng ph\u1ea3n \u1ee9ng v\u1edbi th\u1ecb tr\u01b0\u1eddng, t\u1eeb \u0111\u00f3 gia t\u0103ng n\u0103ng su\u1ea5t lao \u0111\u1ed9ng v\u00e0 gi\u1eef v\u1eefng s\u1ef1 c\u1ea1nh tranh.<\/p>\n

M\u1ed9t y\u1ebfu t\u1ed1 n\u1ed5i b\u1eadt kh\u00f4ng th\u1ec3 b\u1ecf qua trong chuy\u1ec3n \u0111\u1ed5i s\u1ed1 l\u00e0 tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI). AI c\u00f3 kh\u1ea3 n\u0103ng t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c c\u00f4ng vi\u1ec7c th\u1ee7 c\u00f4ng v\u00e0 gi\u00fap nh\u00e2n vi\u00ean ho\u00e0n th\u00e0nh c\u00e1c nhi\u1ec7m v\u1ee5 ph\u1ee9c t\u1ea1p. Theo McKinsey, kho\u1ea3ng 50% c\u00f4ng vi\u1ec7c hi\u1ec7n t\u1ea1i c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c t\u1ef1 \u0111\u1ed9ng h\u00f3a nh\u1edd AI, gi\u00fap n\u00e2ng cao hi\u1ec7u qu\u1ea3 l\u00e0m vi\u1ec7c. AI c\u00f2n gi\u00fap doanh nghi\u1ec7p ph\u00e2n t\u00edch d\u1eef li\u1ec7u l\u1edbn nhanh ch\u00f3ng, nh\u1eadn di\u1ec7n xu h\u01b0\u1edbng v\u00e0 d\u1ef1 \u0111o\u00e1n nhu c\u1ea7u th\u1ecb tr\u01b0\u1eddng, qua \u0111\u00f3 n\u00e2ng cao n\u0103ng su\u1ea5t lao \u0111\u1ed9ng l\u00ean t\u1edbi 40%.<\/p>\n

AI c\u0169ng gi\u00fap doanh nghi\u1ec7p c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng th\u00f4ng qua c\u00e1c c\u00f4ng c\u1ee5 nh\u01b0 chatbot v\u00e0 h\u1ec7 th\u1ed1ng h\u1ed7 tr\u1ee3 t\u1ef1 \u0111\u1ed9ng. C\u00e1c h\u1ec7 th\u1ed1ng n\u00e0y gi\u00fap gi\u1ea3i \u0111\u00e1p th\u1eafc m\u1eafc v\u00e0 x\u1eed l\u00fd y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng 24\/7, gi\u1ea3m t\u1ea3i cho nh\u00e2n vi\u00ean v\u00e0 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5. Theo Juniper Research, vi\u1ec7c s\u1eed d\u1ee5ng chatbot c\u00f3 th\u1ec3 gi\u00fap doanh nghi\u1ec7p ti\u1ebft ki\u1ec7m kho\u1ea3ng 8 t\u1ef7 USD m\u1ed7i n\u0103m.<\/p>\n

Cu\u1ed1i c\u00f9ng, chuy\u1ec3n \u0111\u1ed5i s\u1ed1 v\u00e0 AI mang l\u1ea1i nh\u1eefng c\u01a1 h\u1ed9i m\u1edbi trong vi\u1ec7c ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng. B\u1eb1ng c\u00e1ch t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh l\u00e0m vi\u1ec7c, c\u1ea3i thi\u1ec7n kh\u1ea3 n\u0103ng giao ti\u1ebfp, ph\u00e2n t\u00edch d\u1eef li\u1ec7u v\u00e0 c\u00e1 nh\u00e2n h\u00f3a c\u00f4ng vi\u1ec7c, doanh nghi\u1ec7p kh\u00f4ng ch\u1ec9 t\u0103ng n\u0103ng su\u1ea5t lao \u0111\u1ed9ng m\u00e0 c\u00f2n n\u00e2ng cao hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng s\u1ea3n xu\u1ea5t v\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5. Chuy\u1ec3n \u0111\u1ed5i s\u1ed1 kh\u00f4ng ch\u1ec9 l\u00e0 m\u1ed9t xu h\u01b0\u1edbng m\u00e0 c\u00f2n l\u00e0 y\u1ebfu t\u1ed1 quy\u1ebft \u0111\u1ecbnh trong vi\u1ec7c n\u00e2ng cao n\u0103ng su\u1ea5t v\u00e0 ph\u00e1t tri\u1ec3n l\u00e2u d\u00e0i c\u1ee7a doanh nghi\u1ec7p.\\<\/p>\n

Ti\u1ebfn \u0110\u00f4ng<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

M\u1ed9t trong nh\u1eefng l\u1ee3i \u00edch r\u00f5 r\u00e0ng nh\u1ea5t c\u1ee7a chuy\u1ec3n \u0111\u1ed5i s\u1ed1 l\u00e0 c\u1ea3i thi\u1ec7n kh\u1ea3 n\u0103ng giao ti\u1ebfp v\u00e0 ph\u1ed1i h\u1ee3p gi\u1eefa c\u00e1c b\u1ed9 ph\u1eadn th\u00f4ng qua c\u00e1c c\u00f4ng c\u1ee5 k\u1ef9 thu\u1eadt s\u1ed1 nh\u01b0 ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd d\u1ef1 \u00e1n v\u00e0 \u1ee9ng d\u1ee5ng giao ti\u1ebfp. Theo m\u1ed9t b\u00e1o c\u00e1o c\u1ee7a Microsoft, 78% nh\u00e2n vi\u00ean […]<\/p>\n","protected":false},"author":17,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[3,2902,10,11,13,14,22],"tags":[],"acf":{"linh-vuc":"\u0110o l\u01b0\u1eddng"},"_links":{"self":[{"href":"https:\/\/tcvn.gov.vn\/wp-json\/wp\/v2\/posts\/86343"}],"collection":[{"href":"https:\/\/tcvn.gov.vn\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tcvn.gov.vn\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tcvn.gov.vn\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/tcvn.gov.vn\/wp-json\/wp\/v2\/comments?post=86343"}],"version-history":[{"count":2,"href":"https:\/\/tcvn.gov.vn\/wp-json\/wp\/v2\/posts\/86343\/revisions"}],"predecessor-version":[{"id":90844,"href":"https:\/\/tcvn.gov.vn\/wp-json\/wp\/v2\/posts\/86343\/revisions\/90844"}],"wp:attachment":[{"href":"https:\/\/tcvn.gov.vn\/wp-json\/wp\/v2\/media?parent=86343"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tcvn.gov.vn\/wp-json\/wp\/v2\/categories?post=86343"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tcvn.gov.vn\/wp-json\/wp\/v2\/tags?post=86343"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}