{"id":86693,"date":"2025-09-13T10:08:03","date_gmt":"2025-09-13T03:08:03","guid":{"rendered":"https:\/\/tcvn.gov.vn\/?p=86693"},"modified":"2026-05-14T10:50:04","modified_gmt":"2026-05-14T03:50:04","slug":"chat-luong-dich-vu-tru-cot-nang-cao-nang-suat-khu-vuc-cong","status":"publish","type":"post","link":"https:\/\/tcvn.gov.vn\/chat-luong-dich-vu-tru-cot-nang-cao-nang-suat-khu-vuc-cong\/13\/09\/2025\/","title":{"rendered":"Ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 \u2013 tr\u1ee5 c\u1ed9t n\u00e2ng cao n\u0103ng su\u1ea5t khu v\u1ef1c c\u00f4ng"},"content":{"rendered":"

Trong b\u1ed1i c\u1ea3nh hi\u1ec7n \u0111\u1ea1i h\u00f3a h\u00e0nh ch\u00ednh v\u00e0 n\u00e2ng cao hi\u1ec7u qu\u1ea3 qu\u1ea3n tr\u1ecb, ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 c\u00f4ng ng\u00e0y c\u00e0ng \u0111\u01b0\u1ee3c coi l\u00e0 y\u1ebfu t\u1ed1 then ch\u1ed1t ph\u1ea3n \u00e1nh n\u0103ng su\u1ea5t v\u00e0 hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a ch\u00ednh quy\u1ec1n \u0111\u1ecba ph\u01b0\u01a1ng. \u0110\u00e2y kh\u00f4ng ch\u1ec9 l\u00e0 th\u01b0\u1edbc \u0111o n\u0103ng l\u1ef1c c\u1ee7a c\u01a1 quan c\u00f4ng quy\u1ec1n m\u00e0 c\u00f2n l\u00e0 n\u1ec1n t\u1ea3ng x\u00e2y d\u1ef1ng ni\u1ec1m tin v\u1edbi ng\u01b0\u1eddi d\u00e2n.<\/p>\n

Hi\u1ec7n nay, nhi\u1ec1u m\u00f4 h\u00ecnh qu\u1ea3n l\u00fd ti\u00ean ti\u1ebfn \u0111\u00e3 \u0111\u01b0\u1ee3c \u0111\u01b0a v\u00e0o khu v\u1ef1c c\u00f4ng nh\u1eb1m n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5. Trong \u0111\u00f3, qu\u1ea3n l\u00fd tinh g\u1ecdn (Lean) \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 l\u00e0 gi\u1ea3i ph\u00e1p hi\u1ec7u qu\u1ea3, gi\u00fap nh\u1eadn di\u1ec7n l\u00e3ng ph\u00ed, t\u1ed1i \u01b0u h\u00f3a ngu\u1ed3n l\u1ef1c v\u00e0 th\u00fac \u0111\u1ea9y c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c. \u0110\u1eb7c bi\u1ec7t, Lean kh\u00f4ng ch\u1ec9 t\u1eadp trung v\u00e0o ti\u1ebft ki\u1ec7m chi ph\u00ed m\u00e0 c\u00f2n h\u01b0\u1edbng \u0111\u1ebfn m\u1ee5c ti\u00eau l\u1edbn h\u01a1n: mang l\u1ea1i gi\u00e1 tr\u1ecb t\u1ed1t nh\u1ea5t cho ng\u01b0\u1eddi d\u00e2n \u2013 nh\u1eefng \u201ckh\u00e1ch h\u00e0ng\u201d c\u1ee7a d\u1ecbch v\u1ee5 c\u00f4ng. \u0110\u1ed3ng th\u1eddi, Lean g\u00f3p ph\u1ea7n h\u00ecnh th\u00e0nh v\u0103n h\u00f3a \u0111\u1ed5i m\u1edbi trong h\u1ec7 th\u1ed1ng h\u00e0nh ch\u00ednh.<\/p>\n

\"\"<\/p>\n

M\u1ed9t tr\u1ee5 c\u1ed9t kh\u00e1c g\u1eafn li\u1ec1n v\u1edbi ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 c\u00f4ng ch\u00ednh l\u00e0 \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 th\u00f4ng tin v\u00e0 truy\u1ec1n th\u00f4ng (ICT). Vi\u1ec7c tri\u1ec3n khai c\u00e1c c\u00f4ng c\u1ee5 s\u1ed1 kh\u00f4ng ch\u1ec9 gi\u00fap t\u0103ng n\u0103ng su\u1ea5t v\u00e0 gi\u1ea3m th\u1eddi gian x\u1eed l\u00fd th\u1ee7 t\u1ee5c m\u00e0 c\u00f2n c\u1ee7ng c\u1ed1 t\u00ednh minh b\u1ea1ch, c\u00f4ng b\u1eb1ng v\u00e0 kh\u1ea3 n\u0103ng ti\u1ebfp c\u1eadn c\u1ee7a ng\u01b0\u1eddi d\u00e2n. Ch\u00ednh ph\u1ee7 \u0111i\u1ec7n t\u1eed (e-Government) ch\u00ednh l\u00e0 minh ch\u1ee9ng r\u00f5 n\u00e9t, v\u1edbi vi\u1ec7c s\u1ed1 h\u00f3a quy tr\u00ecnh, x\u00e2y d\u1ef1ng c\u01a1 s\u1edf d\u1eef li\u1ec7u qu\u1ed1c gia v\u00e0 m\u1edf r\u1ed9ng d\u1ecbch v\u1ee5 c\u00f4ng tr\u1ef1c tuy\u1ebfn. M\u00f4 h\u00ecnh n\u00e0y gi\u00fap gi\u1ea3m chi ph\u00ed v\u1eadn h\u00e0nh, h\u1ea1n ch\u1ebf tham nh\u0169ng v\u00e0 mang l\u1ea1i tr\u1ea3i nghi\u1ec7m thu\u1eadn l\u1ee3i h\u01a1n cho ng\u01b0\u1eddi d\u00e2n.<\/p>\n

C\u00e1c nghi\u00ean c\u1ee9u c\u0169ng ch\u1ec9 ra r\u1eb1ng d\u1ecbch v\u1ee5 c\u00f4ng tr\u1ef1c tuy\u1ebfn c\u00f3 th\u1ec3 t\u1ea1o ra b\u01b0\u1edbc nh\u1ea3y v\u1ecdt v\u1ec1 n\u0103ng su\u1ea5t: ng\u01b0\u1eddi d\u00e2n d\u1ec5 d\u00e0ng truy c\u1eadp, n\u1ed9p h\u1ed3 s\u01a1 nhanh ch\u00f3ng, h\u1ea1n ch\u1ebf ti\u1ebfp x\u00fac tr\u1ef1c ti\u1ebfp, \u0111\u1ed3ng th\u1eddi gi\u1ea3m t\u1ea3i cho b\u1ed9 m\u00e1y h\u00e0nh ch\u00ednh. Ngo\u00e0i ra, d\u1eef li\u1ec7u t\u1eadp trung gi\u00fap ch\u00ednh quy\u1ec1n k\u1ecbp th\u1eddi n\u1eafm b\u1eaft v\u1ea5n \u0111\u1ec1, \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh ch\u00ednh x\u00e1c v\u00e0 hi\u1ec7u qu\u1ea3 h\u01a1n.<\/p>\n

Theo B\u00e1o c\u00e1o \u0110\u1ed5i m\u1edbi S\u00e1ng t\u1ea1o To\u00e0n c\u1ea7u (GII) c\u1ee7a WIPO, hi\u1ec7u qu\u1ea3 d\u1ecbch v\u1ee5 online l\u00e0 m\u1ed9t trong nh\u1eefng ti\u00eau ch\u00ed quan tr\u1ecdng \u0111\u1ec3 x\u1ebfp h\u1ea1ng n\u0103ng l\u1ef1c \u0111\u1ed5i m\u1edbi s\u00e1ng t\u1ea1o c\u1ee7a qu\u1ed1c gia. \u0110i\u1ec1u n\u00e0y cho th\u1ea5y ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 c\u00f4ng tr\u1ef1c tuy\u1ebfn kh\u00f4ng ch\u1ec9 t\u00e1c \u0111\u1ed9ng \u1edf ph\u1ea1m vi n\u1ed9i b\u1ed9 m\u00e0 c\u00f2n g\u00f3p ph\u1ea7n n\u00e2ng cao v\u1ecb th\u1ebf qu\u1ed1c gia tr\u00ean tr\u01b0\u1eddng qu\u1ed1c t\u1ebf.<\/p>\n

\u1ede c\u1ea5p \u0111\u1ecba ph\u01b0\u01a1ng, c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 c\u00f4ng c\u00e0ng c\u00f3 \u00fd ngh\u0129a khi \u0111\u00e2y l\u00e0 n\u01a1i tr\u1ef1c ti\u1ebfp cung c\u1ea5p nh\u1eefng d\u1ecbch v\u1ee5 thi\u1ebft y\u1ebfu nh\u01b0 h\u1ed9 t\u1ecbch, y t\u1ebf, gi\u00e1o d\u1ee5c, an sinh x\u00e3 h\u1ed9i. V\u00ec v\u1eady, n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 c\u00f4ng kh\u00f4ng ch\u1ec9 l\u00e0 m\u1ee5c ti\u00eau qu\u1ea3n tr\u1ecb m\u00e0 c\u00f2n l\u00e0 gi\u1ea3i ph\u00e1p then ch\u1ed1t \u0111\u1ec3 c\u1ea3i thi\u1ec7n n\u0103ng su\u1ea5t, t\u0103ng hi\u1ec7u qu\u1ea3 v\u1eadn h\u00e0nh v\u00e0 c\u1ee7ng c\u1ed1 ni\u1ec1m tin n\u01a1i ng\u01b0\u1eddi d\u00e2n.<\/p>\n

T\u00f3m l\u1ea1i, ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 ch\u00ednh l\u00e0 tr\u1ee5 c\u1ed9t n\u00e2ng cao n\u0103ng su\u1ea5t khu v\u1ef1c c\u00f4ng. S\u1ef1 k\u1ebft h\u1ee3p gi\u1eefa m\u00f4 h\u00ecnh qu\u1ea3n l\u00fd hi\u1ec7n \u0111\u1ea1i, \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 th\u00f4ng tin v\u00e0 x\u00e2y d\u1ef1ng ch\u00ednh ph\u1ee7 \u0111i\u1ec7n t\u1eed s\u1ebd gi\u00fap ch\u00ednh quy\u1ec1n \u0111\u1ecba ph\u01b0\u01a1ng t\u1ed1i \u01b0u h\u00f3a hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng, \u0111\u1ed3ng th\u1eddi ph\u1ee5c v\u1ee5 ng\u01b0\u1eddi d\u00e2n t\u1ed1t h\u01a1n. \u0110\u1ea7u t\u01b0 cho ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 c\u00f4ng c\u0169ng ch\u00ednh l\u00e0 \u0111\u1ea7u t\u01b0 cho s\u1ef1 ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng v\u00e0 to\u00e0n di\u1ec7n c\u1ee7a qu\u1ed1c gia.<\/p>\n

Xu\u00e2n Hi\u1ec7p<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Trong b\u1ed1i c\u1ea3nh hi\u1ec7n \u0111\u1ea1i h\u00f3a h\u00e0nh ch\u00ednh v\u00e0 n\u00e2ng cao hi\u1ec7u qu\u1ea3 qu\u1ea3n tr\u1ecb, ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 c\u00f4ng ng\u00e0y c\u00e0ng \u0111\u01b0\u1ee3c coi l\u00e0 y\u1ebfu t\u1ed1 then ch\u1ed1t ph\u1ea3n \u00e1nh n\u0103ng su\u1ea5t v\u00e0 hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a ch\u00ednh quy\u1ec1n \u0111\u1ecba ph\u01b0\u01a1ng. \u0110\u00e2y kh\u00f4ng ch\u1ec9 l\u00e0 th\u01b0\u1edbc \u0111o n\u0103ng l\u1ef1c c\u1ee7a c\u01a1 quan c\u00f4ng […]<\/p>\n","protected":false},"author":17,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[3,10,11,989,22],"tags":[],"acf":{"linh-vuc":"\u0110o l\u01b0\u1eddng"},"_links":{"self":[{"href":"https:\/\/tcvn.gov.vn\/wp-json\/wp\/v2\/posts\/86693"}],"collection":[{"href":"https:\/\/tcvn.gov.vn\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tcvn.gov.vn\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tcvn.gov.vn\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/tcvn.gov.vn\/wp-json\/wp\/v2\/comments?post=86693"}],"version-history":[{"count":2,"href":"https:\/\/tcvn.gov.vn\/wp-json\/wp\/v2\/posts\/86693\/revisions"}],"predecessor-version":[{"id":90793,"href":"https:\/\/tcvn.gov.vn\/wp-json\/wp\/v2\/posts\/86693\/revisions\/90793"}],"wp:attachment":[{"href":"https:\/\/tcvn.gov.vn\/wp-json\/wp\/v2\/media?parent=86693"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tcvn.gov.vn\/wp-json\/wp\/v2\/categories?post=86693"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tcvn.gov.vn\/wp-json\/wp\/v2\/tags?post=86693"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}