{"id":86715,"date":"2025-09-18T16:10:32","date_gmt":"2025-09-18T09:10:32","guid":{"rendered":"https:\/\/tcvn.gov.vn\/?p=86715"},"modified":"2026-05-14T10:53:05","modified_gmt":"2026-05-14T03:53:05","slug":"tcvn-143142025-tieu-chuan-moi-cho-muc-tieu-va-do-luong-chat-luong-dich-vu-van-tai-cong-cong","status":"publish","type":"post","link":"https:\/\/tcvn.gov.vn\/tcvn-143142025-tieu-chuan-moi-cho-muc-tieu-va-do-luong-chat-luong-dich-vu-van-tai-cong-cong\/18\/09\/2025\/","title":{"rendered":"TCVN 14314:2025 \u2013 Ti\u00eau chu\u1ea9n m\u1edbi cho m\u1ee5c ti\u00eau v\u00e0 \u0111o l\u01b0\u1eddng ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 v\u1eadn t\u1ea3i c\u00f4ng c\u1ed9ng"},"content":{"rendered":"\n<p><strong>B\u1ed9 Khoa h\u1ecdc v\u00e0 C\u00f4ng ngh\u1ec7 ban h\u00e0nh Ti\u00eau chu\u1ea9n qu\u1ed1c gia TCVN 14314:2025 quy \u0111\u1ecbnh v\u1ec1 d\u1ecbch v\u1ee5 v\u1eadn t\u1ea3i \u2013 v\u1eadn t\u1ea3i h\u00e0nh kh\u00e1ch c\u00f4ng c\u1ed9ng, n\u00eau r\u00f5 \u0111\u1ecbnh ngh\u0129a, m\u1ee5c ti\u00eau v\u00e0 c\u00e1ch \u0111o l\u01b0\u1eddng ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 \u0111\u01b0\u1ee3c k\u1ef3 v\u1ecdng t\u1ea1o khung tham chi\u1ebfu th\u1ed1ng nh\u1ea5t \u0111\u1ec3 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng, minh b\u1ea1ch v\u00e0 hi\u1ec7u qu\u1ea3 trong l\u0129nh v\u1ef1c v\u1eadn t\u1ea3i h\u00e0nh kh\u00e1ch c\u00f4ng c\u1ed9ng tr\u00ean c\u1ea3 n\u01b0\u1edbc.<\/strong><\/p>\n\n\n\n<p>TCVN 14314:2025 quy \u0111\u1ecbnh r\u00f5 ph\u1ea1m vi \u00e1p d\u1ee5ng, g\u1ed3m c\u00e1c d\u1ecbch v\u1ee5 v\u1eadn t\u1ea3i h\u00e0nh kh\u00e1ch c\u00f4ng c\u1ed9ng l\u00e0 nh\u1eefng d\u1ecbch v\u1ee5 m\u1edf cho m\u1ecdi ng\u01b0\u1eddi, ho\u1ea1t \u0111\u1ed9ng theo l\u1ecbch tr\u00ecnh c\u1ed1 \u0111\u1ecbnh, tuy\u1ebfn c\u1ed1 \u0111\u1ecbnh ho\u1eb7c \u0111i\u1ec3m d\u1eebng \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh, ho\u1eb7c \u00edt nh\u1ea5t l\u00e0 khu v\u1ef1c ho\u1ea1t \u0111\u1ed9ng x\u00e1c \u0111\u1ecbnh, v\u1edbi m\u1ee9c gi\u00e1 v\u00e9 c\u00f4ng b\u1ed1.<\/p>\n\n\n\n<p>Ti\u00eau chu\u1ea9n kh\u00f4ng ph\u00e2n bi\u1ec7t h\u00ecnh th\u1ee9c s\u1edf h\u1eefu ph\u01b0\u01a1ng ti\u1ec7n, chi\u1ec1u d\u00e0i h\u00e0nh tr\u00ecnh, hay y\u00eau c\u1ea7u \u0111\u1eb7t tr\u01b0\u1edbc v\u00e9, mi\u1ec5n l\u00e0 \u0111\u00e1p \u1ee9ng c\u00e1c \u0111i\u1ec1u ki\u1ec7n c\u01a1 b\u1ea3n n\u00eau tr\u00ean. N\u00f3 c\u0169ng khuy\u1ebfn ngh\u1ecb \u00e1p d\u1ee5ng cho c\u1ea3 d\u1ecbch v\u1ee5 thu\u00ea xe, taxi n\u1ebfu ph\u00f9 h\u1ee3p.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" width=\"660\" height=\"405\" src=\"https:\/\/tcvn.gov.vn\/wp-content\/uploads\/2025\/09\/van-tai-cong-cong.jpg\" alt=\"\" class=\"wp-image-86716\" srcset=\"https:\/\/tcvn.gov.vn\/wp-content\/uploads\/2025\/09\/van-tai-cong-cong.jpg 660w, https:\/\/tcvn.gov.vn\/wp-content\/uploads\/2025\/09\/van-tai-cong-cong-300x184.jpg 300w\" sizes=\"(max-width: 660px) 100vw, 660px\" \/><\/figure>\n\n\n\n<h2 class=\"has-text-align-center\"><em>Ph\u01b0\u01a1ng ti\u1ec7n v\u1eadn t\u1ea3i c\u00f4ng c\u1ed9ng n\u00ean \u0111\u00e1p \u1ee9ng c\u00e1c y\u00eau c\u1ea7u theo ti\u00eau chu\u1ea9n. \u1ea2nh minh h\u1ecda<\/em><\/h2>\n\n\n\n<p>M\u1ed9t tr\u1ecdng t\u00e2m l\u1edbn c\u1ee7a ti\u00eau chu\u1ea9n l\u00e0 x\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 v\u00e0 \u0111o l\u01b0\u1eddng ch\u1ea5t l\u01b0\u1ee3ng sao cho \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c k\u1ef3 v\u1ecdng c\u1ee7a kh\u00e1ch h\u00e0ng. Ti\u00eau chu\u1ea9n h\u01b0\u1edbng d\u1eabn nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 v\u00e0 c\u00e1c c\u01a1 quan qu\u1ea3n l\u00fd c\u00e1ch chuy\u1ec3n \u0111\u1ed5i mong \u0111\u1ee3i c\u1ee7a h\u00e0nh kh\u00e1ch th\u00e0nh c\u00e1c ch\u1ec9 ti\u00eau \u0111\u1ecbnh l\u01b0\u1ee3ng \u0111\u1ec3 gi\u00e1m s\u00e1t v\u00e0 \u0111\u00e1nh gi\u00e1. C\u00e1c b\u00ean ph\u1ee5c v\u1ee5, v\u1eadn h\u00e0nh v\u00e0 qu\u1ea3n l\u00fd d\u1ecbch v\u1ee5 \u0111\u01b0\u1ee3c khuy\u1ebfn ngh\u1ecb thi\u1ebft l\u1eadp m\u1ee5c ti\u00eau ch\u1ea5t l\u01b0\u1ee3ng d\u1ef1a tr\u00ean kh\u1ea3o s\u00e1t mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng, kh\u1ea3 n\u0103ng th\u1ef1c t\u1ebf, v\u00e0 so s\u00e1nh v\u1edbi m\u1ee9c \u0111\u1ed9 c\u1ea1nh tranh.<\/p>\n\n\n\n<p>TCVN 14314:2025 \u0111\u1ec1 ra 8 ti\u00eau ch\u00ed ch\u1ea5t l\u01b0\u1ee3ng ch\u1ee7 y\u1ebfu m\u00e0 m\u1ecdi d\u1ecbch v\u1ee5 v\u1eadn t\u1ea3i h\u00e0nh kh\u00e1ch c\u00f4ng c\u1ed9ng ph\u1ea3i xem x\u00e9t v\u00e0 \u0111o l\u01b0\u1eddng bao g\u1ed3m: t\u00ednh s\u1eb5n c\u00f3 ph\u1ea1m vi, t\u1ea7n su\u1ea5t, th\u1eddi gian ho\u1ea1t \u0111\u1ed9ng; kh\u1ea3 n\u0103ng ti\u1ebfp c\u1eadn; th\u00f4ng tin cung c\u1ea5p cho kh\u00e1ch h\u00e0ng; ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng; s\u1ef1 tho\u1ea3i m\u00e1i; an ninh; t\u00e1c \u0111\u1ed9ng m\u00f4i tr\u01b0\u1eddng; v\u00e0 c\u00e1c ch\u1ec9 ti\u00eau li\u00ean quan \u0111\u1ebfn s\u1ef1 tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 t\u1eeb ph\u00eda ng\u01b0\u1eddi s\u1eed d\u1ee5ng.<\/p>\n\n\n\n<p>Ngo\u00e0i ra, ti\u00eau chu\u1ea9n th\u00fac \u0111\u1ea9y vi\u1ec7c x\u00e2y d\u1ef1ng v\u00f2ng l\u1eb7p ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 t\u1eeb x\u00e1c \u0111\u1ecbnh mong mu\u1ed1n kh\u00e1ch h\u00e0ng, \u0111\u1eb7t m\u1ee5c ti\u00eau ch\u1ea5t l\u01b0\u1ee3ng, th\u1ef1c thi d\u1ecbch v\u1ee5, \u0111o l\u01b0\u1eddng k\u1ebft qu\u1ea3 v\u00e0 th\u1ef1c hi\u1ec7n kh\u1eafc ph\u1ee5c, c\u1ea3i ti\u1ebfn. Vi\u1ec7c \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u li\u00ean t\u1ee5c, c\u00f3 ph\u01b0\u01a1ng ph\u00e1p r\u00f5 r\u00e0ng, s\u1eed d\u1ee5ng d\u1eef li\u1ec7u t\u1eeb kh\u00e1ch h\u00e0ng v\u00e0 t\u1eeb ho\u1ea1t \u0111\u1ed9ng th\u1ef1c t\u1ebf, c\u1ea3 \u0111\u1ecbnh t\u00ednh v\u00e0 \u0111\u1ecbnh l\u01b0\u1ee3ng.<\/p>\n\n\n\n<p class=\"has-text-align-right\"><strong>L\u00ea Lan<\/strong><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>B\u1ed9 Khoa h\u1ecdc v\u00e0 C\u00f4ng ngh\u1ec7 ban h\u00e0nh Ti\u00eau chu\u1ea9n qu\u1ed1c gia TCVN 14314:2025 quy \u0111\u1ecbnh v\u1ec1 d\u1ecbch v\u1ee5 v\u1eadn t\u1ea3i \u2013 v\u1eadn t\u1ea3i h\u00e0nh kh\u00e1ch c\u00f4ng c\u1ed9ng, n\u00eau r\u00f5 \u0111\u1ecbnh ngh\u0129a, m\u1ee5c ti\u00eau v\u00e0 c\u00e1ch \u0111o l\u01b0\u1eddng ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 \u0111\u01b0\u1ee3c k\u1ef3 v\u1ecdng t\u1ea1o khung tham chi\u1ebfu th\u1ed1ng nh\u1ea5t \u0111\u1ec3 n\u00e2ng cao ch\u1ea5t [&hellip;]<\/p>\n","protected":false},"author":20,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[3,1,8,22],"tags":[],"acf":{"linh-vuc":"\u0110o l\u01b0\u1eddng"},"_links":{"self":[{"href":"https:\/\/tcvn.gov.vn\/wp-json\/wp\/v2\/posts\/86715"}],"collection":[{"href":"https:\/\/tcvn.gov.vn\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tcvn.gov.vn\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tcvn.gov.vn\/wp-json\/wp\/v2\/users\/20"}],"replies":[{"embeddable":true,"href":"https:\/\/tcvn.gov.vn\/wp-json\/wp\/v2\/comments?post=86715"}],"version-history":[{"count":2,"href":"https:\/\/tcvn.gov.vn\/wp-json\/wp\/v2\/posts\/86715\/revisions"}],"predecessor-version":[{"id":90803,"href":"https:\/\/tcvn.gov.vn\/wp-json\/wp\/v2\/posts\/86715\/revisions\/90803"}],"wp:attachment":[{"href":"https:\/\/tcvn.gov.vn\/wp-json\/wp\/v2\/media?parent=86715"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tcvn.gov.vn\/wp-json\/wp\/v2\/categories?post=86715"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tcvn.gov.vn\/wp-json\/wp\/v2\/tags?post=86715"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}